Exceptional Customer Service: Keep Your Best Customers

Understanding how to gain and keep your customers is vital for any small business owner. This workshop is designed to raise the level of awareness with regard to customers – who they are, how they should be treated and how to influence others within your organization by promoting customer conscious attitudes. This course will help you to establish a customer service culture or help you to improve the existing customer service culture within your own business by focusing on service, attitudes, and consistency. This class is taught by a University of Texas Instructor and counts toward the 6 course requirement needed to earn your Business Success Skills Certification.

Time:  1:00 PM – 4:00 PM
Location:  Entrepreneurial Center – Training Room, 4029 South Capital of Texas Highway #110, Austin, TX 78704
Fee:  $40 includes light refreshments
For Registration Information:   512-974-7800 or http://www.austinsmallbiz.com